Customer solutions

NorFalco strives to be a long-term supplier of choice by being safe and reliable, and delivering more than just sulfuric acid. The services outlined below are offered free of charge to customers.

Technical Service Solutions

• Regional safety and technical seminars
• Customer facility safety inspections
• Compliance training to help meet OSHA, DOT, or Canadian TDG/WHMIS
• Handling system design racks, showers, pumps, filters, gaskets, hoses, piping, etc.
• Storage tank design, inspection and maintenance specifications and procedures
• Security advice and guidance
• Accident investigation support
• Material compatibility advice
• Safe handling procedures
• Emergency response information, training and support
• Environmental protection, spill prevention and recovery plans

Logistics and Supply Chain Solutions

• Safe, leak-free deliveries from award-winning tank car and well-trained truck carriers
• Quality focus by a dedicated quality manager who ensures consistent product quality and quick responses to inquiries
• Vendor-managed inventory (VMI)

Customer Service Solutions

• Dedicated customer service/traffic team to support all customers needs
• After Hours customer service available to assist in emergency order changes
• Customer railcar pipeline report available upon request

Administration Solutions

• Paperless 'PDF' Invoicing and Electronic Data Interface are available to interested customers